Thank you for shopping with Medixfire. We strive to ensure that you are completely satisfied with your purchase. Please read our Shipping and Returns Policy carefully to understand how we handle your orders, deliveries, returns, and exchanges.
Shipping Policy
We are committed to delivering your order in a timely and efficient manner. Below is an outline of our shipping process.
1. Shipping Rates & Delivery Times
Shipping rates and delivery times depend on your location and the shipping method you choose during checkout.
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Standard Shipping: Delivery within 5 to 10 business days.
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Expedited Shipping: Delivery within 7 to 10 business days.
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International Shipping: Delivery times may vary based on your location. Additional customs fees or taxes may apply, depending on the destination country.
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. For more information, please contact our support team at [Insert Contact Email].
2. Order Processing
Orders are processed within 1 business days of receiving your order. Orders placed on weekends or holidays will be processed the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
3. Shipping Methods
We offer the following shipping methods:
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Standard Shipping
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Expedited Shipping
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Express Shipping (if applicable)
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International Shipping (if applicable)
4. International Shipping
We offer international shipping to select countries. Shipping costs for international orders will be calculated at checkout. Please note that any customs fees, import duties, or taxes are the responsibility of the customer. These fees are determined by your local customs office and are not included in our shipping costs.
5. Shipping Restrictions
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We do not ship to P.O. Boxes or APO/FPO addresses (unless otherwise specified).
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Certain products may have shipping restrictions due to size or weight.
6. Shipping Delays
While we strive to meet delivery estimates, shipping delays may occur due to circumstances beyond our control, such as weather, natural disasters, or shipping carrier issues. If there is a significant delay in your order, we will notify you as soon as possible.
Returns & Refunds Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, please refer to our Returns and Refunds Policy below.
1. Return Eligibility
To qualify for a return, your item must meet the following criteria:
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Must be returned within 30 days from the date of receipt.
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Must be in new, unused condition with all original packaging, tags, and accessories.
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Proof of purchase (order number, receipt, or email confirmation) must be provided.
Note: Some items are not eligible for return, including:
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Personalized or custom-made products
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Gift cards
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Downloadable software
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Perishable goods (e.g., food, flowers)
2. How to Return an Item
To initiate a return, please follow these steps:
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Contact Us: Email us at info@medixfire.com or use our website’s contact form to request a return authorization. Include your order number, the item(s) you want to return, and a brief explanation for the return.
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Receive Return Authorization Number: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
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Return the Item: Carefully package the item(s) with all original packaging, tags, and accessories. Write the Return Authorization Number on the outside of the box and send it back to us at [Insert Return Address].
Please note that you will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
3. Refunds
Once your returned item is received and inspected, we will notify you via email about the status of your refund. If approved, a refund will be issued to your original payment method within 30 business days.
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Shipping costs are non-refundable.
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If you received free shipping on your order, the cost of the original shipping will be deducted from your refund.
4. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order. We will process your return and refund once we receive the returned item. Please note that exchange availability depends on stock.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@medixfire.com with your order number, a description of the issue, and pictures of the damaged product. We will provide you with a return shipping label and arrange for a replacement or refund.
6. Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account or credit card statement. If you still haven’t received your refund after several business days, contact us at info@medixfire.com.