General questions
To place an order, simply follow these steps:
Browse our website and add the items you wish to purchase to your cart.
When you’re ready, proceed to checkout.
Create an account or log in if you already have one.
Enter your shipping information, select a payment method, and confirm your order.
You will receive an order confirmation email once your order is successfully placed.
For prescription medications, a valid prescription from a licensed healthcare provider is required. You can upload a digital copy of your prescription during checkout. If you need assistance, please contact us at info@medixfire.com.
Yes! When placing an order for prescription medication, you can upload a clear, readable copy of your prescription during checkout. If you need help, feel free to contact our customer support.
We accept a variety of payment methods, including:
Credit/debit cards (Visa, MasterCard, American Express)
PayPal
Other online payment options
All payments are securely processed using industry-standard encryption technology.
Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for notifications to be alerted when it’s back in stock. If you have a specific question about product availability, please reach out to our support team.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier’s website.
Other questions
We process orders quickly to ensure fast delivery, so once an order has been placed, we cannot guarantee changes or cancellations. If you need to modify or cancel an order, please contact our support team as soon as possible, and we will do our best to accommodate your request.
If you receive a damaged or incorrect item, please contact us immediately at info@medixfire.com with your order number and photos of the item. We will arrange for a return, replacement, or refund, depending on the situation.
Due to health and safety regulations, we cannot accept returns or exchanges on medications or medical products once they have been opened. However, if you receive a damaged or incorrect item, please contact us within 30 days, and we will resolve the issue.
Yes, we take the security of your personal and payment information seriously. We use industry-standard encryption technologies to protect your data during transactions. For more details, please refer to our Privacy Policy.
Yes, we offer international shipping to select countries. Shipping rates, delivery times, and any applicable customs duties will be calculated at checkout. Please be aware that you may be responsible for additional charges such as customs fees or import taxes, depending on your location.
Currently, we do not accept insurance directly through our website. However, we are working to expand our payment options in the future. Please consult with your insurance provider to inquire about reimbursement options for online pharmacy purchases.